Reference And Support
Use this area after you know the task you are performing and need an exact definition, supported surface, blocker explanation, or escalation packet.
Reference Map
| Need | Open |
|---|---|
| Current UI, CLI, SDK, API, service-account, compute, app, billing and storage surface | Platform Capabilities |
| Tenant, project, runtime, access and billing terminology | Concepts |
| Tenant, billing unit/department, project, resource, role and ownership hierarchy | Resource Hierarchy And Roles |
| Scheduler, compose, notebook/IDE and inference runtime behavior | Runtime Families |
| CLI authentication, local credential storage, service-account tokens and SDK patterns | CLI And SDK Guide |
| API auth, project context, idempotency, structured errors and correlation IDs | CLI, SDK And APIs |
Troubleshooting Path
- Identify the visible state and the action that failed.
- Confirm tenant, project, role, quota/billing and runtime state.
- Retry only when the visible guidance says the operation is safe to retry.
- Open the Troubleshooting Playbook for the blocker matrix and likely owner.
- Use Support And Troubleshooting to prepare a bounded escalation packet.
Safe Support Packet
Include:
- tenant and project;
- user or service-account identifier, without credentials;
- action and runtime/resource identifier;
- visible state, error code and correlation ID;
- timestamp and what changed recently.
Never include passwords, bearer or refresh tokens, cookies, MFA codes or QR payloads, private keys, service-account secrets, provider payloads, or internal implementation evidence.
Ownership Guide
| Problem area | First owner |
|---|---|
| Missing project, membership or role | Tenant admin |
| Quota, budget, billing approval or service-account ownership | Tenant admin or billing owner |
| Capacity, provisioning, node/runtime health, route, terminal or release cleanup | Platform support |
| App image, manifest, port, health check or app-specific data | App owner/builder |
| CLI/SDK/API contract or repeatable structured error | Developer support with correlation ID |
| Lost MFA factor or account recovery | Account recovery path; platform support when provider recovery is unavailable |
Public support guidance intentionally excludes provider credentials, direct database procedures, deployment runbooks, security evidence and internal host details.