User Onboarding
User onboarding is complete when you can sign in, verify the right tenant and project, protect your account, launch an approved runtime, connect to it, and release it when you are done.
First 30 Minutes
| Time | Action | Stop if |
|---|---|---|
| 0-5 min | Sign in and confirm the tenant and project shown in the top bar. | The tenant or project is missing or unexpected. |
| 5-10 min | Open account security and review MFA, SSH keys, API keys, and sessions. | Account protection is required but no setup or recovery path is visible. |
| 10-15 min | Open Workloads, Compute, and Apps to see what you can launch. | Catalog or capacity is empty without a clear reason. |
| 15-25 min | Launch the approved compute or app runtime for your walkthrough. | Launch fails without a visible next action or correlation ID. |
| 25-30 min | Open the workload detail page and connect using the available action. | The workload is active but no connect action works. |
Account Readiness
Before running work, check:
- Tenant and project: the top bar should show the workspace and project where you intend to spend capacity.
- MFA: if required, complete setup before sensitive account changes.
- SSH keys: add a public key if the workload needs SSH access.
- API keys: use API keys only for automation that needs them.
- Sessions: review active sessions and sign out stale sessions when needed.
Launch Readiness
You are ready to launch when the product shows:
- a runtime or SKU you are allowed to use;
- enough balance, entitlement, or quota for the request;
- a compatible region and image;
- the required access method, such as SSH key or browser terminal;
- any storage dependency needed by the workload.
If Something Is Missing
| Missing item | Who can help |
|---|---|
| Tenant or project access | Tenant admin |
| Role or permission | Tenant admin or project owner |
| Balance, quota, or entitlement | Tenant admin or billing owner |
| Capacity in the chosen SKU or region | Tenant admin or platform support |
| MFA recovery or lost device | Tenant admin or account support |
When asking for help, include the tenant, project, action attempted, visible state, and correlation ID. Do not include tokens, private keys, one-time codes, or secret values.
Next Step
After onboarding, continue to Launch And Operate.
For account protection details, see Account Security. For capacity, runtime, and storage terms, see Concepts and Runtime Families.